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Store

Policy

Terms & Conditions
  • What delivery options do i have?
    You can choose between our Standard Delivery or Next Day Delivery: Standard delivery (£3.99/Free over £50): We will deliver your purchase within 2-3 days after receiving your order confirmation. We will deliver 7 days a week, except Bank Holidays. Standard delivery is free for orders over £50. Nominated Delivery Slot (£7.99): We offer the possibility to select a preferred home delivery date and time. The check-out will present all available options for a given address. We deliver 7 days a week, except Bank Holidays. If you need to amend the chosen day or time, you will need to contact the carrier, UK Mail, directly whom will then offer a variety of new delivery options. Next day delivery (£5.99): We also offer a next day delivery for orders placed before 9 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 9 pm will be delivered within 2 days.
  • What if your order has not arrived at all?
    Before contacting us, please check your emails from us or our courier. Please check your junk folder, and ensure that L8Ckie Trends is added to your safe senders list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.
  • Europe
    Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc.). • A full breakdown of delivery charges is available on request.
  • Rest of the world
    A full breakdown of delivery locations and charges is available on request(Please note delieveries can take up to 14 days to arrive).
  • Delivery status
    If you have not received your order or it is late please contact us. We will use our reasonable endeavours to ensure that the estimated delivery times set out are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our control. Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
  • Undeliverable packages
    Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse we will issue a refund for the product.
  • What if only part of your order has arrived?
    Before contacting us please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days
Payment Methods

Payment can be made by most major credit or debit cards. Payment will be debited from your account upon or shortly before dispatch of the goods to you.
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
All card payments are processed by Pay Point using their “thawte” 100% secure system.

 

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Privacy & Safety

L8Ckie Trends is committed to protecting the privacy of those using our Site. The information that you provide about yourself to L8Ckie Trends will only be used by L8Ckie Trends and related third parties in accordance with its Privacy Policy as set out below. We will treat all your personal information as confidential, and are committed to protecting your privacy. Any personal information which you provide to us is held in accordance with the Data Protection Act 1998.

Wholesale Inquiries

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