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Shipping & Returns

Shipping Policy
  • What delivery options do i have?
    You can choose between our Standard Delivery or Next Day Delivery: Standard delivery (£3.99/Free over £50): We will deliver your purchase within 2-3 days after receiving your order confirmation. We will deliver 7 days a week, except Bank Holidays. Standard delivery is free for orders over £50. Nominated Delivery Slot (£7.99): We offer the possibility to select a preferred home delivery date and time. The check-out will present all available options for a given address. We deliver 7 days a week, except Bank Holidays. If you need to amend the chosen day or time, you will need to contact the carrier, UK Mail, directly whom will then offer a variety of new delivery options. Next day delivery (£5.99): We also offer a next day delivery for orders placed before 9 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 9 pm will be delivered within 2 days.
  • What if your order has not arrived at all?
    Before contacting us, please check your emails from us or our courier. Please check your junk folder, and ensure that L8Ckie Trends is added to your safe senders list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.
  • Europe
    Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc.). • A full breakdown of delivery charges is available on request.
  • Rest of the world
    A full breakdown of delivery locations and charges is available on request(Please note delieveries can take up to 14 days to arrive).
  • Delivery status
    If you have not received your order or it is late please contact us. We will use our reasonable endeavours to ensure that the estimated delivery times set out are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our control. Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
  • Undeliverable packages
    Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse we will issue a refund for the product.
  • What if only part of your order has arrived?
    Before contacting us please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days
Return & Exchange Policy
  • What delivery options do i have?
    You can choose between our Standard Delivery or Next Day Delivery: Standard delivery (£3.99/Free over £50): We will deliver your purchase within 2-3 days after receiving your order confirmation. We will deliver 7 days a week, except Bank Holidays. Standard delivery is free for orders over £50. Nominated Delivery Slot (£7.99): We offer the possibility to select a preferred home delivery date and time. The check-out will present all available options for a given address. We deliver 7 days a week, except Bank Holidays. If you need to amend the chosen day or time, you will need to contact the carrier, UK Mail, directly whom will then offer a variety of new delivery options. Next day delivery (£5.99): We also offer a next day delivery for orders placed before 9 pm. Your parcel will be delivered the next day before 8 pm. We will deliver to residential addresses 7 days a week, except Bank Holidays and to Parcel Shop on working days (no delivery on Sundays and Bank Holidays). Orders placed after 9 pm will be delivered within 2 days.
  • What if your order has not arrived at all?
    Before contacting us, please check your emails from us or our courier. Please check your junk folder, and ensure that L8Ckie Trends is added to your safe senders list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.
  • Europe
    Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc.). • A full breakdown of delivery charges is available on request.
  • Rest of the world
    A full breakdown of delivery locations and charges is available on request(Please note delieveries can take up to 14 days to arrive).
  • Delivery status
    If you have not received your order or it is late please contact us. We will use our reasonable endeavours to ensure that the estimated delivery times set out are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our control. Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
  • Undeliverable packages
    Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse we will issue a refund for the product.
  • What if only part of your order has arrived?
    Before contacting us please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days
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